What’s with the Voice Over?
So, you call into a business. It could be any business. From painting your bathroom to getting your car fixed. You want to believe you’re calling somebody who knows what they’re doing. But first, you have to listen to a recorded choice of voice over prompts. And the voice over sounds like it was recorded by an office temp. You’ve already got a bad feeling before you even get a human on the phone.
That feeling gets worse. The recording makes you first listen to a wordy homemade commercial before you ever even get to make a choice.
Once you’ve made a selection, and assuming you get a human on the phone, you’re not sure you even want this company to have anything to do with your bathroom or your car.
What kind of an impression does a telephone greeting like this make on potential customers? Face facts. First impressions are everything. Everything!
The telephone greeting—known as an auto attendant—makes the ultimate first impression on potential customers. You want that voice to build confidence and not regret. A brief, concise, professional voice over should become the voice of your business. The voice over defines the first thing your callers hear. It pays to make sure they hear a voice that inspires confidence.
